Return & Refund Policy
Last Updated: [06/01/2026]
Thank you for shopping at lifusilver.com.
Return Eligibility
You may request a return within 30 calendar days upon delivery of your order.
Items must be unworn, undamaged, with original packaging and tags attached, and in resalable condition.
Proof of purchase (order number / order confirmation email) is required for all return requests.
Non‑Returnable Items
- Custom‑engraved, personalized jewelry items are not returnable unless manufacturing defects exist.
- Items marked as Final Sale cannot be returned or exchanged.
Damaged or Defective Items
If you receive broken or defective merchandise, please contact us at lifufinejewelry@163.com within 7 days after delivery. Please attach clear photos of damaged goods and your order number. We will arrange replacement or full refund for manufacturing defects.
Return Shipping Cost
Buyer is responsible for return shipping fees, except for defective items caused by our production.
International customers shall bear any customs duties, import taxes generated during return shipment.
Refund Process
All returns need pre‑approval from our support team. Please get RMA number before sending goods back.
Once we receive and inspect returned items, approved refunds will be issued to your original payment method within 5‑10 business days. The actual arrival time depends on your bank processing speed.
